Vodafone Qatar has reaffirmed its commitment to the deaf community on the International Day of Sign Languages that is celebrated annually across the world on September 23 as part of the International Week of the Deaf.
All Vodafone Qatar’s flagship stores are staffed with retail advisers able to communicate using sign language. Moreover, the company offers specialist services and rates for customers with disabilities under its ‘Vodafone for All’ programme.
Customers holding a valid special needs card from the Qatar Society for Rehabilitation of Special Needs (QSRSN) are offered a 50% discount on all Vodafone’s Unlimited 5G Postpaid Plans and 10% discount on selected handsets equipped with accessibility features and applications.
In 2019, the QSRSN delivered sign language training to Vodafone Qatar’s retail advisers in which they were taught the basic foundations of sign language in addition to customer service skills and telecom-related signs.
The advisers will also be receiving refresher training on a yearly basis to enhance their knowledge of this important communication tool for the deaf. Khames Mohamed al-Naimi, chief human resources officer, Vodafone Qatar, said: “At Vodafone Qatar, we place great importance on all customers receiving a great experience and that includes our customers with disabilities.
“In keeping with this intent, and the ‘Inclusion for All’ pillar of our corporate social responsibility framework, Vodafone affirms its commitment to the deaf community, ensuring that they and all vulnerable individuals have access to the services they need and are not left behind in the digital society.”
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